If you're tired of waiting days for a response from your accountant for the most simplest of questions you will love our client service guarantee. Not only do we provide contractors and freelancers with your own dedicated accountant, unlimited support and are pro-active in ensuring that you are compliant and acting as tax efficiently as possible, we also have a service guarantee.
Contractors and freelancers tend to have many questions when they begin operating through a Limited Company, often ones that can be answered quite quickly. There is no reason why you shouldn't be able to get a quick response on them. Being specialist contractor accountants we have designed our service offering so that your dedicated accountant is on hand to answer your questions via email or over the phone.
If you're a Gorilla Accounting client and you contact us before 3pm on any working day you are guaranteed a response on the very same day.
Although it is not always possible to answer your query in full we will at least contact you to advise that we have received your query and we will endeavour to answer your query in full as soon as possible.
To take advantage of the guarantee all we ask is that you contact us by one of the below methods. This ensures that even if your dedicated accountant is away from the office then a member of the team will do their best to assist you.
If you wish to contact us via phone please call us on 0330 024 0406.
If you wish to contact us via email then please email us at firstname.lastname@example.org. You are free to email your dedicated accountant direct if you wish, however to take advantage of the guarantee we would request that you copy in this email address to ensure that your query is dealt with promptly.
If you have general questions of any sort these would be answered promptly, however for example if you contact us to complete your accounts or personal tax return you are not going to get these completed the very same day. If it is not just a simple question and further investigation work is involved, then again this may not be answered as quickly although we will advise you that we have received your email and we will come back to you as soon as possible.
You can ask as many questions as you need to and you will receive a response that day. If there is a lot of work involved then you may not receive answers in full, although we will endeavour to complete all requested tasks as soon as possible.
If we fail to meet the client service guarantee, we will issue you with a £50 compensation payment.
To claim this refund please email the details of when the guarantee was not met to email@example.com.
For full details of the guarantee, please refer to our full terms and conditions which are located here.
If you’re ready to take the next step and form your limited company, get in touch with a member of our New Business Team by calling
“This is the 3rd accounting firm I am using and I am finally happy as things are done properly, on time and without mistakes or lapses. I am also quite happy that it is the same accountant that answers all my queries.”Manuel
“The accountant I've been working with has been absolutely fantastic, particularly with providing fast and thorough responses to all of my questions (and there have been a lot!). I am continually impressed and couldn't be happier with the quality of service.”Eugene
"I am so pleased I switched. The service from Gorilla is exceptional, they all work to a very high standard. Gorilla is a really great accountancy service and I would give 11 out of 10 if I could!"Jaspal
"Nabeel has consistently gone the extra mile when I have had enquiries, which is what I need and expect. I don't understand the nuances of accounting so sometimes I don't know what I don't know, therefore I need my accountant to be proactive.”Ronnie
“Since moving to your business, I have been extremely impressed. The quality of service is a million times better than my last accountant. I’m specifically impressed by the speed people get back to me and my accountant doesn’t over complicate it.”Andrew
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Unit B Lostock Office Park
Bolton BL6 4SG
Monday to Friday
8am - 6pm