Why you’ll love our Client Service Guarantee
If you’re fed up with slow response times from your accountant even for simple queries, you’ll love Gorilla’s same day response with our Client Service Guarantee.
We understand that contractors, freelancers and self-employed people can have many queries and questions, especially when they first start out or start operating through a limited company. They are often queries that can be answered quickly and there’s no reason why you shouldn’t get a prompt response to them from your accountant on the same day.
Time can be in short supply for self-employed people and you need quick responses to any queries you have, especially where time-critical business decisions have to be made.
This is why slow turnaround times to your queries will never be an issue with Gorilla. Thanks to our Client Service Guarantee, we will respond to any query you send to us before 3pm on the same working day.
As specialist accountants for the self-employed, we’ve designed our service so that your own dedicated accountant is on hand to promptly answer your questions via email or over the phone.
We provide unlimited support and advice and all your accounting needs will be expertly handled for a great value fixed monthly fee with no hidden surprises.
Our service is proactive and we’ll make sure that you’re compliant and that you’re operating as tax-efficiently as possible. You’ll also receive inclusive full access to award-winning accounting software FreeAgent.
Excellent Service
Excellent Service
Same Day Response
Same Day Response
Email or Phone
Email or Phone
Here’s how our Client Service Guarantee works
If you’re a Gorilla Accounting client and you contact us with a query before 3pm on any working day, you’re guaranteed a response on the very same day or we’ll issue you with a £50 payment.
Although it may not always be possible to answer complex queries in full on the same day, we will contact you to advise that we have received your query and we will answer it in full as soon as possible.
How do you contact us?
To take advantage of our Client Service Guarantee, please email your query to your dedicated accountant and info@gorillaaccounting.com. This ensures that if your dedicated accountant is unavailable for any reason, a member of the team will be able to assist you and respond to your query promptly.
Please call us on 0330 024 0406 if you’d prefer to contact us by phone. We will respond to your query by the same medium (phone or email) and if we are unable to reach you by phone, we will respond to your query via email.
So what does this mean?
General questions and simple queries will always be answered promptly on the same day. If, however, you contact us to complete your year-end accounts or personal tax return, it’s not possible to complete those on the same day.
If your query is more complex and further investigation work is required, we will acknowledge that we’ve received your query on the same working day and provide you with a full response as soon as possible.
Is there a limit to the number of questions you can ask?
We provide unlimited support and advice at no extra cost. You can ask as many questions as you need to and you will receive a response the same day. If there’s a lot of work or investigation involved then you may not receive answers in full on the same working day, but we always answer all queries in full as soon as possible.
What if we don’t respond to your query on the same day?
In the unlikely event that we fail to meet our Client Service Guarantee, we will issue you with a £50 compensation payment. Please make us aware within 21 days by emailing the details of when our Client Service Guarantee was not met to info@gorillaaccounting.com.
For full details of our Client Service Guarantee, please refer to the Terms & Conditions.
If you’re ready to take the next step and form your limited company, get in touch with a member of our New Business Team by calling: