Feefo Gold Rated

We’re over the moon to announce that we have won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

At Gorilla, we pride ourselves on our exceptional service level and our reviews reflect this. Our clients and their finances are our priority, and we like to get to know you and your business inside out to deliver the level of service that you deserve.

We often get asked what makes us stand out from other accountancy firms who offer similar accounting services to us on paper. As you know if you’re looking for a new accountant, there are many who may offer the world for a certain price. However, we make sure we deliver on our promises.

Being awarded the Feefo Gold Trusted Service Award based on reviews from those who use our service is an honour and really shows how hard our team of accountants work for their clients, day in day out. Here are some of the reasons why Gorilla Accounting stand out from the rest:

Fixed Fee Accounting Packages

Our packages are a set monthly fee for every single one of our clients, so there will never be any surprises at the end of the month. Whether you’re a limited company, sole trader, landlord or contractor, we’re experts in a wide range of sectors so you’ll get the very best service from us.

Some accountants might charge extra for services that should be inclusive but our fees are transparent and our accounting packages include:

  • Quarterly reviews of your bookkeeping data
  • Tax planning advice to help maximise tax efficiency
  • Preparation & Submission of Financial Statements, Corporation Tax Return, quarterly VAT Returns, Payroll (for up to 2 employees), P11d and one Self-Assessment Tax Return
  • Standard employment status references
  • Full FreeAgent access
  • Unlimited support and advice from your own dedicated accountant
  • Assistance with HMRC records checks
  • Reminder services for all deadlines and payments
  • Preparation of Companies House Confirmation Statements
  • Assistance with share issues or transfers and changes of particulars
  • Dividend and board minute documentation, plus much more

You can learn more about our different packages here.

Your own Dedicated Accountant

To offer the highest level of service, you will work with you own dedicated accountant who will get to know you and your business, alongside all of your financial needs. Whether you’re new to contracting or freelancing, or you’ve had your own small business for years, we take away some of the pressure from you, leaving you with the work/life balance needed to run a successful business.

Your dedicated accountant will help you navigate the complex landscape of accounting, business taxes, tax returns and day to day finances, giving you the time and head space to focus on your work while we take care of your accounts.

Appointing the right accountant doesn’t have to be difficult. We can save you money, time and stress. Your accountant will spend time getting to know you and your business and they’ll ensure that your specific needs are met. Every business is unique, so although our accounting packages are all-inclusive, your service will be personalised and tailored to you.

Not only will we help with initial set-up steps and on-boarding, but we’ll give you ongoing advice and support around the running of your company, structuring of your income and making the most of claiming allowable business-related expenses.

Full FreeAgent Access Included

When you join Gorilla Accounting FreeAgent access is included at no extra cost in all of our fixed-fee packages. FreeAgent is market-leading accounting software which is cloud-based, meaning you and your accountant can access it anywhere at any time, allowing you to keep tabs on it and manage your finances on the go.

FreeAgent online accounting software is widely recognised as the industry standard and has won multiple awards over many years. It’s specifically designed for small businesses, whether operating through a limited company or as a sole trader, with up to 10 employees and is trusted by over 100s of thousands of small business owners just like you.

Our Client Service Guarantee

One of the main things that make us stand out from the rest is our Client Service Guarantee. If you’re a client of Gorilla Accounting and contact us with a query before 3pm on any working day, you’re guaranteed a response on the very same day, or we’ll issue you with a £50 payment.

We understand that contractors, freelancers and self-employed people can have many queries and questions and need answers quickly, so we strive to be on call for them when they need us the most. This is even more so when they first start out or start operating through a limited company and waters might be a little unclear.

A lot of the time, time-critical business decisions have to be made and we understand that our answer can impact that.

Most of the time, we can answer your queries pretty quickly, and there’s no reason why you shouldn’t get a prompt response from your accountant.

However, sometimes queries might be a little more complex. If that is the case, you will still hear back from your accountant to let you know we’re on it and your full answer will be with you as soon as possible. They may have to check your query with HMRC, for example, and wait for a response from them.

If you’re fed up with slow responses from your current accountant and are looking for a more proactive approach, it might be time to switch to Gorilla. We provide unlimited support so you can contact us as much as you like – we won’t charge you per minute for a phone call like some accountants!

Feefo’s Trusted Service Awards

Feefo established their Trusted Service Awards in 2014 to recognise brands that “use the platform to collect verified reviews and receive exceptional feedback from their customers”.

We’re incredibly proud to have been awarded the Feefo Gold Trusted Service Award as it truly reflects our dedication to providing outstanding customer service. The feedback from our customer and clients who use us every day shows that we’re building the trust and confidence that we want.

Craig Whelan, Head of New Business at Gorilla Accounting commented: “We’re delighted to receive a Trusted Service Award from Feefo. Keeping our customers happy is our priority. So the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service.”

“The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter 2024, we will continue to listen, understand and deliver what our customers want.”

Feefo is the world’s largest provider of verified reviews, working with over 6,000 brands and helping them understand customers by analysing verified reviews and providing insight into trends, needs and habits. Recent research done by Feefo shows that consumer confidence is at near historic lows due to rising inflation, so their awards celebrate brands that are successfully navigating tough market conditions to deliver exceptional service.

Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of between 4.5 and 5.

Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies, like Gorilla Accounting, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Gorilla Accounting and our other customers achieve next year.”

Working with an Accountant that you trust

If you’re looking to appoint an accountant, we can help. Whether your business is a new start-up or well established, our accountancy services are designed and tailored for businesses like yours.

Appointing Gorilla will take away some of the pressure that you’re facing when it comes to your finances and we guarantee only the highest level of customer service alongside it.

Now is the perfect time to get your finances in check, and we’d love to hear from you. If you’d like to join Gorilla simply fill in our online application form and a member of our new business team will be in touch. If you have any queries about our service please call 0330 024 0406 to speak to an accountant or request a callback here.