Ava is a virtual personal assistant or virtual receptionist that can take care of the customer service, capture every incoming sales lead, and help you grow your client base. They can even field those pesky sales calls!
The best thing about Ava’s virtual service is that it can do the work of 2 full time employees, for a fraction of the cost, with savings of over 90% (based on minimum wage salaries).
Ava can provide call answering services for as little as £80 (excl VAT) a month (£50 excl VAT for the first 3 months when referred by Gorilla). Their team of professionally trained assistants supply cost effective solutions to the day to day operations that fuel your business, helping you grow your business by giving you time to do more.
We understand business can change at the drop of a hat so we don’t tie you in to long term contracts, the service is offered on a one month rolling basis and all we ask is that if you decide you don't need the service any more, you drop us an email to give at least 4 weeks’ notice from any month end.
A reliable and professional telephone answering service can elevate your business to new heights. As a sole trader or a small company with only a handful of employees, keeping existing clients happy while taking on new work at the same time can be a difficult juggling act. This is where Ava can make all the difference.
No more missed opportunities! If you’re too busy to answer the phone, you never know what opportunities you’re missing out on. It’s inevitable that as you continue to do great work the demand for your services will soar, but all of this will be for nothing if potential new clients cannot get through to you. They’ll go elsewhere, even if your competitors aren’t as good as you! Our call answering services ensure that you’re always within reach.
The average caller will hang up if their call is not answered within 20 seconds. Not answering calls within 20 - 30 seconds makes your business appear inefficient and lazy. We promise our clients that all calls will be answered within 3 rings (approx. 10 seconds), this reduces customer agitation and helps keep our dropped call rate far below the global average of 5%.
Make a good impression and maintain high levels of customer service. It’s not just new customers that are trying to contact you. If you’re not picking up the phone to your existing clients, you’ll quickly earn an unwanted reputation for providing poor customer care. We ensure that all customer calls are answered quickly and professionally, with important messages being relayed back to you by your own receptionist.
Virtual offices - In the business world, the location of your HQ can make a big difference. It counts for prestige, and how your company is perceived by both clients and your own employees. Having a presence in a certain area can open many doors. Whether you are a corporate brand or a young start-up, your location counts for more than you might think – our virtual office services can help you convey a more professional image.
Not only will our virtual office services enhance your company’s image, it will also separate your work and home life. Many start-ups and sole traders begin using their home address as their main business contact but this can become problematic - For just £50 a month (£40 for Gorilla referrals), we can help you keep your home and work life separate.
Direct all of your mail to your business address, collect for free or benefit from post forwarding. What’s more, all of our virtual tenants have access to exclusive discounts on meeting rooms and conference hire.
For smaller businesses, annual leave can be a real issue. Ava’s temporary phone cover service can help alleviate the extra workload and starts from as little as £5 per month!
Download our free contractors guide that’s packed with tips and advice for running a limited company. It details rules and regulations around running your own business as a contractor or freelancer.
"I am so pleased I switched. The service from Gorilla is exceptional, they all work to a very high standard. Gorilla is a really great accountancy service and I would give 11 out of 10 if I could!"Jaspal
“This is the 3rd accounting firm I am using and I am finally happy as things are done properly, on time and without mistakes or lapses. I am also quite happy that it is the same accountant that answers all my queries.”Michelle
“The accountant I've been working with has been absolutely fantastic, particularly with providing fast and thorough responses to all of my questions (and there have been a lot!). I am continually impressed and couldn't be happier with the quality of service.”Eugene
We would love to update you on exclusive offers, handy guides and the latest Gorilla Accounting info.
Unit B Lostock Office Park
Bolton BL6 4SG
Monday to Friday
8am - 6pm